Provision of Services
This information is supplied in accordance with our obligations under The Provision of Services Regulations 2009 in respect of Bondstones 1990 Ltd (T/As Bondstones)
If you need to make any enquiry in respect of services rendered by Bondstones please direct your correspondence in the manner described below.
If you need to make any enquiry in respect of services rendered by Bondstones please direct your correspondence in the manner described below.
Name |
Bondstones 1990 Ltd
T/As Bondstones Bondstones (Chartered Surveyors) Bondstones Planning & Design |
Legal Status |
A limited liability company registered in England & Wales
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Trademark |
"Bondstones" is a registered Wordmark / Trademark.
Registered in the UK: UK00003049388 |
Services Offered |
As described at www.Bondstones.co.uk
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Registered Address |
Hestercombe House
Cheddon Fitzpaine Taunton Somerset TA2 8LD |
Public Registers |
Details about the company registration can be viewed at www.companieshouse.gov.uk under company number 8970430
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VAT No. |
244858868
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General terms and conditions |
A letter / email of engagement accompanied by our standard terms and conditions will be provided to the client at the commencement of any engagement to which they apply. These terms (as amended) are freely available to view at: http://www.bondstones.co.uk/terms--conditions.html
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Call & meeting recording |
In the interest of improving customer service, security, training and monitoring, all calls to / from Bondstones are recorded (as of 19th April 2017). Bondstones may also digitally record face to face meetings and interviews to aid customer service and monitoring purposes. All data recorded will be kept in confidence / for internal use only.
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Applicable Law |
Unless otherwise agreed in writing, English law, with the English Courts having exclusive jurisdiction in relation to any claim, dispute or difference concerning the service and any matter arising from it.
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Insurance
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In accordance with the disclosure requirements of the Provision of Services Regulations 2009, our professional indemnity insurance is arranged by BH&S Insurance Services Ltd, Gotham Chambers, Hammett Square, Phoenix Lane, Tiverton, EX16 6LR. The policies comply with the requirements of the RICS and CIAT.
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Complaints |
We operate a formal complaints procedure.
Unless otherwise advised any complaint must be made in writing (and marked confidential) to: The Directors Bondstones 1990 Ltd c/o Bondstones 1990 Ltd. Hestercombe House Taunton Somerset TA2 8LG On receipt, a member of the senior team will review the complaint and respond accordingly - usually within 14 days. Where possible any complaint will be reviewed by a manager / director whom has not previously been involved with matters related to the complaint - this being in order to ensure fair handling and due consideration at all times. If for any reason the company find that a complaint is not valid or if a client declines to accept any offer resulting from our internal review, the company will openly enter into discussions via an alternative dispute resolution / mediation service and would expect any complainant to do the same. We will refer both consumer and commercial matters to: The Centre for Effective Dispute Resolution 100 St. Paul’s Churchyard, London EC4M 8BU t 020 7536 6116 e [email protected] w www.cedr.com |
Regulation |
We are members of the Royal institution of Chartered Surveyors (RICS). Bondstones is Regulated by RICS.
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